Bilingual Service Coordinator

Are you a dynamic and customer-oriented individual fluent in both French and English? Do you thrive in a fast-paced environment and possess exceptional communication skills? We are currently seeking a talented Bilingual Service Coordinator to join our team in a remote capacity.

Job Title – Bilingual Service Coordinator
Location – Toronto, Ontario

What’s the job?

• Handle all service calls, emails, and/or tickets in a prompt, professional manner.
• Provide exceptional customer service by listening effectively, identifying the root cause of a situation, and taking appropriate resolution action to ensure customer satisfaction.
• Effectively follow documented best practices and SOPs to consistently resolve issues with high quality.
• Efficiently manage target workload (i.e., calls or tickets per day) while maintaining high quality levels.
• Identify chronic customer problems and share insights with the Service Lead and Manager.
• Ensure timely completion of monthly assigned Quality Metrics (QMs) and bi-weekly call calibrations.
• Review, update, and maintain pertinent Standard Operating Procedures (SOP’s) as needed. 

Required:

• Fluent in both French and English (Verbal and Written)
• 1-2 years in a fast-paced service or operations role
• High school diploma or equivalent
•  Proven experience in a customer service or coordination role.
• Strong problem-solving skills and the ability to handle escalated issues effectively.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational skills.

What’s in it for me?

• Competitive salary
• Ongoing training and development programs to enhance your skills.
• Supportive team environment fostering growth and collaboration

If you are a motivated individual with a passion for delivering exceptional customer service and possess the skills outlined above, we want to hear from you. Please apply now.

Job ID: 45698960757

Manpower