Customer & Technical Support Representative

Job Title: Customer & Technical Support Representative

Location: 55 Technology Drive, Saint John, NB, CAN, E2K 5M5

Pay Rate: $17.50/hr

Shifts: Mon-Fri between 8:00am and 10:00pm

Job Description:

• Provide superior customer experience and reduce downtime through remote hardware, software, and network technical support.
• Use advanced tools (CareAR®, remote desktop tools) to troubleshoot and resolve issues via telephony, portal tickets, emails, and web chat.
• Diagnose problems and validate customer entitlements before escalating or placing onsite service calls.

Key Responsibilities:

• Deliver excellent customer service with empathy and urgency.
• Resolve hardware, software, and networking issues at first contact.
• Communicate benefits of remote diagnostics and resolutions.
• Handle escalations and contribute to knowledge systems.
• Ensure service level agreements are met for major account customers.
• Provide feedback to improve customer experience.

Qualifications:

• Post-secondary education and technical support experience are assets.
• Strong problem-solving skills, especially with technology issues.
• Effective communication skills (listening, written, verbal).
• Ability to work independently and as part of a team.
• Critical thinking, decision-making, and multitasking abilities.
• High level of achievement and self-motivation.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World’s Most Ethical Companies for the 13th year – all confirming our position as the brand of choice for in-demand talent.

Job ID: 45588268877

Manpower