Warranty/Service advisor

Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike.

St. John’s Chrysler is seeking a Service Advisor to join our team!

As our Warranty/Service advisor, you will be responsible for supporting the service department with administration relating to internal work orders and warranty claims. Working closely with our service team, you will report to the Service Manager and have an opportunity to learn about the automotive service industry firsthand. If you have strong communication skills, automotive knowledge, and a passion for ensuring customer satisfaction, this role presents a fantastic opportunity to excel in the automotive service industry.

Responsibilities will include but are not limited to:

• Processing internal repair orders for the sales department
• Supporting the administrative process for warranty claims.
• Ensuring that paperwork for repair orders flows through the shop in an orderly and productive manner.
• Flag selected Repair Orders for Shop Foreman to inspect for quality workmanship.
• Coordinating special order parts requirements with Parts Department.
• Customer follow-up, including scheduling and confirming appointments as required
• Determine automotive problems and services by listening to customer’s descriptions of symptoms and clarifying descriptions of problems.
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develop estimates by costing materials, supplies, and labor.
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates and answering questions and concerns.
• Maintain automotive records by recording problems and corrective actions planned.
• Update job knowledge by participating in educational opportunities; reading manufacturers’ publications.
• Enhance the store’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Other duties as assigned by the Service Manager

Requirements:

• Previous experience in automotive service is considered an asset, but not required
• At least one year customer service experience
• Strong interpersonal skill: a good listener who can cultivate relationships.
• Ability to work in a team-driven environment.
• Good organization and learning skills.
• Valid driver’s license with acceptable driver’s abstract

Why Steele Auto?

• Full benefits package
• Virtual healthcare and mental health/wellness support programs
• Employee and Family Assistance Program
• Industry leading Retirement Savings Plan with employer match
• Competitive wages
• Opportunities for career growth and advancement
• A safe, inclusive, and dynamic work environment

Steele Auto Group is committed to providing the Best Customer Buying Experience and solidifying ourselves as the “Trusted Destination of Choice for Everything Auto” for employees and customers alike.

If you want to work for an organization that values and rewards hard work, innovative thinking, and continuous improvement, please apply today; be sure to include your resume and cover letter.

We sincerely thank our applicants interested in this opportunity and wish to advise that only candidates invited for an interview will be contacted. Steele Auto Group will fill positions by drawing from internal candidates possessing the desired qualifications and promoting from within, where possible. Hiring and promotion of all candidates are based on skills, knowledge and demonstrated abilities. In accordance with Steele Auto Group’s occupational health and safety program and the Steele Auto Group Vaccination Policy, subject to any approved accommodation, all new employees hired will be required to be fully vaccinated against COVID-19. For clarity, “fully vaccinated” means having the number of doses or combination of doses of a vaccine approved by Health Canada or local public health agencies in the jurisdiction in which they will be employed.

Steele Auto Group is an Equal Opportunity Employer, and we commit to a fair, inclusive opportunity to apply. Diversity fuels our desire to be your trusted destination for everything auto. Our commitment to inclusion drives us forward every day.

If selected for an interview, please advise us of any accommodations you may require throughout the recruitment process. To learn more about our company, culture and opportunities, please visit www.steeleauto.com

Steele Auto Group