Retail Store Manager

Retail Store Manager
Dartmouth, Nova Scotia
Reference #JL-18467

The Shaw Group Limited is recognized as one of Canada’s 50 Best-Managed Companies and is a leading construction products manufacturer and community developer in Eastern Canada. Established in 1861, Shaw Brick is the original member of Atlantic Canada’s Shaw Group of companies. They specialize in high-quality brick and concrete landscaping products, offering a wide range of materials for both professionals and DIY enthusiasts. Their locations in Dartmouth, Sydney, Moncton, Saint John, and Fredericton are committed to delivering quality products with a professional, service-oriented approach.

On behalf of our client, we are currently recruiting a driven and experienced Retail Store Manager to join their team of dedicated professionals for their Shaw Brick division in Dartmouth, Nova Scotia.

The successful candidate will be a relationship builder who can impactfully service contractors, retail customers, and present well in a business environment. A high standard of customer service, integrity, and passion are essential for this role, as well as the ability to develop new leads.

Key Responsibilities:

• Leadership & Management:
  • Supervise and mentor all store and yard employees to achieve business targets.
  • Foster a positive and productive work environment that encourages teamwork and growth.
  • Conduct regular performance evaluations and provide constructive feedback to team members.
  • Manage relationships with partners and suppliers.
• Customer Service & Sales:
  • Ensure the delivery of outstanding customer service and create a welcoming atmosphere.
  • Address customer inquiries and resolve any issues or complaints promptly and professionally.
  • Train staff on customer service best practices and company policies.
  • Achieve sales targets by leveraging opportunities such as seasonal demand, promotions, upselling, cross-selling, market trends, or new product launches to maximize revenue growth.
  • Build and maintain strong relationships with existing and potential customers.
• Merchandising:
  • Drive sales performance through effective merchandising and promotional strategies.
  • Oversee visual displays and ensure the store is well-organized and visually appealing.
  • Monitor sales data to identify trends and opportunities for improvement.
• Logistics & Inventory Management:
  • Manage logistics operations, including receiving, warehousing, and distribution of products.
  • Coordinate with suppliers and transport companies to ensure timely delivery and replenishment of stock.
  • Monitor inventory levels, conduct audits, and maintain accurate records of stock.
• Store & Yard Operations:
  • Oversee daily operations, including inventory management, merchandising, and visual displays.
  • Ensure the store and yard are well-stocked, organized, and compliant with safety regulations.
  • Develop and implement operational policies and procedures to enhance efficiency and customer experience.
• Financial Management:
  • Manage the store’s budget, monitor expenses, and ensure financial targets are met.
  • Prepare regular financial reports for senior management.
• Safety & Compliance:
  • Ensure compliance with all health and safety regulations and company policies.
  • Conduct regular safety audits and training sessions for staff.

Qualifications:

• University or college degree preferred.
• Minimum of 5 years of leadership experience in a related retail management or retail operations role.
• Knowledge of construction materials and industry trends preferred.
• Experience in inventory management preferred.
• Competency in Lotus Notes, Sales Management Systems, and Microsoft Office Suite.
• Bilingual (English/French verbal and written skills) preferred.

Proven Track Record in:

• Inventory management.
• Team leadership.
• Elevated levels of customer service.
• Detailed reporting and analysis.
• Developing and maintaining customer relationships.
• Demonstrating resilience.

Why Work for The Shaw Group?

At The Shaw Group, they invest in and develop their people. They value collaboration and team orientation, providing opportunities for growth in a safe environment where fresh ideas are encouraged. They seek individuals with a “let’s get it done” attitude. If this sounds like the right fit for you, please submit your cover letter and resume.

Equal Opportunity Employment:

The Shaw Group is committed to offering equal employment opportunities and encourage applications from women, Indigenous persons, persons with disabilities, and members of visible minorities.

To express interest in this opportunity please apply online directly by clicking ‘Apply Now’ below.

If you have any questions, please contact Brittany Neaves, Consultant, at bneaves@kbrs.ca or Jeff Lanthier, Partner, at jlanthier@kbrs.ca. If you require accommodation to participate in the recruitment process, please let us know.

Meridia Recruitment Solutions connects leading organizations with top talent by building strong relationships and creating ideal matches with candidates because we are only successful when you are. We appreciate your interest in this opportunity.

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