Service Coordinator

Job Title: Service Coordinator

Location: Remote

Pay Range: $22-$25/hr

What’s the Job?

The qualified candidate will be an integral part in the continued success and growth of the Service Department. This position requires a high energy level with a focus toward customers and a strong desire to succeed. Good organizational skills, attention to detail and excellent communication skills are required.

Scheduling general service calls, preparing and invoicing service calls.
Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections.

Duties: ·

• Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system.
• Communicate with our Service Resource Center for all service calls.
• Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.
• Reassign work as needed, making judgments based on current workloads & priorities.
• Regular contact of customer to communicate status changes
• Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
• Validate and perform invoicing transactions for service calls in ACE daily.
• Completed service calls to be invoiced within 48 hours.
• Maintain confidentiality of customer and employer information at all times.
• Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World’s Most Ethical Companies for the 13th year – all confirming our position as the brand of choice for in-demand talent.

Job ID: 45171401926

Manpower