Customer Service Representative

OMISTA is looking for a Customer Service Representative to join our Team!

As a Certified B Corp® OMISTA Credit Union exists to provide a better way to bank. We are committed to providing financial solutions that improve the overall wellbeing of our members. When you “Bank Local” with OMISTA, all money and profits stay in New Brunswick, creating greater prosperity for our shared economy and communities.

THE POSITION

We are looking for a welcoming and detail-oriented Customer Service Representative to join our team. As the first point of contact for our members, you will handle financial transactions and provide exceptional service while promoting our products and services. This role is ideal for individuals who are passionate about helping others and enjoy working in a team-oriented environment.

KEY RESPONSIBILITIES

• Greet members and provide professional, courteous service.
• Process a variety of financial transactions, including deposits, withdrawals, transfers, and payments.
• Balance cash drawer daily and maintain accurate records of transactions.
• Educate members about credit union products and services, identifying opportunities to meet their financial needs.
• Respond to member inquiries and resolve issues with a focus on delivering excellent service.
• Assist members with account updates, changes, maintenance, and other services as needed.
• Uphold security and confidentiality standards by following all credit union policies and procedures.
• Participate in branch sales and service initiatives, including cross-selling products and services to meet individual and branch goals.

THE IDEAL CANDIDATE

• Exceptional Customer Service skills.
• Strong interpersonal skills and a positive attitude.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Excellent attention to detail and accuracy.
• Strong communication and problem-solving skills.
• Proficiency in basic computer operations.
• Ability to handle confidential information with discretion.

Education and Training

• High School Diploma or equivalent.
• Previous experience in customer service required.
• Previous experience in banking or cash handling preferred but not required.

JOB SUMMARY

Employment Type: Permanent Full Time
Required Travel: No
Location: Fredericton
Work Environment: Branch
Pay Type: Salaried, Personal Bonus, Team Bonus

Please Note: The ability to be bonded is a condition of employment with OMISTA. The Bonding Process consists of the completion of a bonding application, criminal record check, and credit check.

Benefits:

• Matched Pension (2%-7%)
• Health & Dental Cost Flex (75%/25%)
• Employee Development Opportunities
• Employee Pricing on Accounts
• Min 3 weeks’ Vacation & Paid Sick Days
• STD, LTD, Life Insurance, Critical Illness
• Wellness Credit and so much more!

Application Deadline: October 15, 2024
Application ID: 2024-CSR
Email resume to: careers@omista.com

Diversity and Inclusion:

OMISTA Credit Union is committed to employment equity and diversity in the workplace, and welcome applicants from diverse backgrounds.

We appreciate your interest in OMISTA; however only those being short-listed for an interview will be contacted.

OMISTA Credit Union