Admissions Support Assistant PL4

Closing Date: October 11, 2024 at 4:00 PM

OFFICE OF THE REGISTRAR

The Office of the Registrar provides administrative and coordination services in support of the UNB learning community, including faculty, staff and students. The office supports students from the point of admission through graduation.

WHAT WE OFFER

Full-time | Continuing | Saint John | On-Campus

Standard Work Hours: Mon – Fri | 8:15 am – 4:30 pm |36.25 hours per week

Salary Range: $20.92 – $25.14 per hour

YOUR FOCUS

Reporting to the Registrar, the Admissions Support Assistant is a frontline position that manages supporting documentation and corresponding data for applications for admission to UNB, with the goal of completing the file for admission assessment. The position works closely with other members of UNB’s admissions teams to support students, and admission processing. The Admissions Support Assistant supports and leads on incoming documents for domestic undergraduate applicants.

• Receive applicant-submitted documents using multiple external systems.
• Update applicant file accordingly and store in electronic filing system.
• Assess applicant-submitted documents for authenticity and applicability to file requirements.
• Ensure accurate assignment of application documents through CRM Recruit and correct errors.
• Review and correct data issues impacting individual applicant files.
• Use judgment to apply admission policy/procedures to application documentation.
• Record transcripts to applicant files and store documents in the imaging system for detailed record-keeping.
• Communicate with applicants and representatives regarding applicant file and supporting documentation. Review and edit as appropriate to the file.
• Ensure the confidentiality of all documents and observe privacy policies around student files and data.
• Coordinate documents and support other UNB admissions teams, as appropriate regarding cross-over files.
• Support document processes for managed admissions plans.
• Work in concert with multiple processes, and multiple work teams.
• Sustain awareness of agent workflow processes.
• Retain comprehensive knowledge of UNB’s undergraduate admission requirements and regulations.
• Stay abreast of information, changes, and messages regarding UNB’s undergraduate programs.
• Maintain awareness of document standards.
• Verify UNB issued documents to support external processes.
• Other duties as assigned.

WHAT YOU BRING

• Bachelor’s degree in a related field.
• Minimum two years in a customer service role. Experience working in a privacy sensitive environment.
• A combination of experience and experience may be considered.

Additional Strengths

• Experience in a post-secondary education environment would be an asset.
• Experience using data systems would be an asset.
• Ability to manage time and data at a high turnover rate, with critical attention to complex detail.
• Excellent written and verbal communication skills.
• Working knowledge of Microsoft Office suites.

Are you interested?

WHY CHOOSE UNB?

UNB offers a large variety of benefits for employees, including a full pension, a minimum of three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance.

CANADIAN UNION OF PUBLIC EMPLOYEES – LOCAL 3339 (CUPE)

This position is part of the CUPE Local 3339 and falls under the CUPE Collective Agreement.

COMMITMENT TO EQUITY, DIVERSITY & INCLUSION

The University of New Brunswick is committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.

We thank all who apply. however, only those selected for an interview will be contacted.

University of New Brunswick