Receptionist

Some would say we’re in the pension business. We like to say we’re in the people business. One that focuses on creating an inclusive and diverse culture for everyone who comes through our doors. One that puts our 60,000 members at the heart of everything we do because they deserve nothing less than a secure, stable future to build upon. One that can include YOU.

Who we are

Provident10 is the largest pension plan in Newfoundland and Labrador and one of the largest pension plans in Atlantic Canada – representing 1 in 9 Newfoundlanders and Labradorians. Our team proudly oversees the pension administration and investment management of the $11 billion Public Service Pension Plan Fund.

Modern. Focused. People Centric. The foundation for our vision.

For us that means creating a seamless experience for members and a positive culture for our employees; ensuring the organization remains efficient and agile, as we continue to make smart investments for growth – all while embracing technology and ensuring a consistent experience for our members.

What it’s like to work at Provident10

We’re proud to have been named one of Atlantic Canada’s Top Employers in 2024, for the third year in a row! We earned the designation by focusing on elevating the employee experience and making Provident10 a great place to work.

We’re committed to offering a total rewards program to employees, including:

• Membership in a defined benefit pension plan with employer matched contributions. Vested members of the Public Service Pension Plan can rest assured knowing that they will receive a predictable retirement income for life, without having to worry if their benefits will run out or be terminated.
• Comprehensive health and dental plan, including new initiatives driven by a health & wellness committee, like in-house vaccination clinics and mental health support programs.
• Learning and development program focused on supporting employees in reaching their career goals.
• Maternity leave top-up program for new and expecting parents.
• Performance management program with the potential for annual salary increases and a short-term incentive.
• Progressive annual leave program with a minimum of 15 paid days.
• A hybrid work arrangement, with flexibility to work remotely up to two days per week.

The Opportunity

We’re excited to welcome a dynamic and friendly new team member to join us as Receptionist! This isn’t just any job; it’s your opportunity to keep our office running smoothly while fostering a fun, vibrant, and engaging workplace. If you excel in customer service and have a sharp eye for detail, this role is perfect for you. Reporting to the Director, People & Culture, you’ll be the welcoming face of Provident10, ensuring all visitors and stakeholders feel at home and receive the assistance they need. Your key responsibilities include creating an inviting atmosphere, managing the reception area and board rooms, and providing essential office support. This exciting full-time, permanent position is based in St. John’s, NL.

Your key activities will include:

Reception Duties

• Answer, screen, and direct incoming phone calls to the appropriate recipient.
• Greet people coming into the office and direct them to the appropriate contacts or services.
• Maintain front desk security and security access lists and issue badges to visitors.
• Receive all incoming and outgoing mail by sorting, opening, and circulating as needed upon receipt.
• Schedule and manage appointments, ensuring the coordination and reservation of meeting rooms as needed.
• Coordinate and place catering orders for meetings and events.
• Manage confidential information with discretion and professionalism.
• Foster a positive organizational culture through personal interactions and engagement.

Office Support

• Ensure office common areas are clean, organized and operationally ready.
• Schedule training sessions, ensuring all necessary arrangements are in place.
• Liaise with building management and maintenance vendors as needed.
• Support various social and engagement initiatives, including team-building events and celebrations of commemorative days to foster a positive workplace culture.
• Assist with office tours for new employees as part of the onboarding process.
• Support other departments as required.
• Order tea, coffee, and office supplies and keep inventory of stock to ensure supplies are proactively replenished throughout the office.
• Create and maintain a directory of preferred vendors, cultivating positive relationships with all Provident10 business partners.

What you’ll bring to the role:

• Completion of a post-secondary Administrative Program supplemented by 1 year of working experience in a relevant role. Equivalencies will be considered.
• Strong interpersonal and communications skills with client care excellence andthe ability to build connections.
• Good judgment and the ability to work independently with minimal supervision, demonstrating exceptional attention to detail and accuracy.
• Proficient in organizing successful events, managing logistics, timelines, and ensuring smooth execution
• Effective multitasking skills, maintaining focus while meeting deadlines and objectives, along with dynamic energy and enthusiastic engagement that fosters positive interactions and team morale.
• Proficient in Microsoft Excel, Word and Outlook.

Salary Range: $41,000 – $57,400

Application Deadline: October 6, 2024

Provident10 is an Equal Opportunity Employer that welcomes and celebrates the differences that every individual brings. While only those individuals selected for an interview will be contacted, we extend our appreciation to all applicants for your interest.

Skills

• Work Well Independently
• Microsoft Office Suite
• Office Admninistration
• Ordering Office Supplies
• Calendar management
• Receptionist Duties
• Strong interpersonal and communication skills

Provident10