Medical Office Administrator

At the Fredericton Orthopaedics and Sports Medicine clinic, our team plays a crucial role in our patient’s healthcare journey and we strive to provide a positive experience to all. If you enjoy a fast-paced environment, have a passion for health care, and thrive in a team setting, you will love working with us!

The opportunity:

Dr. J. Chan and Dr. M. Flood, Orthopaedic Surgeons, located in Fredericton, NB are looking for a permanent full-time medical office administrator to join their team.

This opportunity is meant for an individual who has experience working as a medical office administrator within a specialty health care setting. If you consider yourself to be a strong communicator who is organized, compassionate, and you are an innovative person who loves taking initiative, this may be the perfect opportunity for you!

Key Responsibilities:

• Coordinates patient care through the clinic: checking in, prepping, escorting to exam rooms, and preparing exam rooms for the next patient.
• Ensures exam rooms are stocked appropriately.
• Answers inquiries by phone and in person in a helpful, respectful and efficient manner.
• Manages and maintains appointment schedule.
• Manages incoming/outgoing communications.
• Manages and processes patient referrals.
• Maintains electronic medical record via EMR software.
• Processes faxes electronically.
• Ensures patient confidentiality.
• Cleans and sterilizes materials and instruments, as required.
• Coordinates with hospital staff for scheduling of operating room activity.
• Performs billing procedures and collects non-insured fees where applicable.
• Orders and receives office and medical supplies.
• Prepares and processes clinic mail.
• Performs all other related clinical, administrative tasks or special tasks as required.

Working Conditions & Location:

The medical office administrator position requires availability to work on-site from Monday to Friday, 8 hours/day (excluding evenings, weekends, and STAT holidays).

The team within the clinic consists of a total of 6 orthopedic surgeons and their respective support staff. The clinic is located at 1113 Regent St, Fredericton, NB.

Qualifications:

• Proficiency with a computer (including using the internet, electronic medical record, and MS Office software).
• Strong communication and conflict resolution skills.
• Strong interpersonal skills.
• Compassionate and patient individual.
• Self-motivated individual who has the ability to work independently and as a team.
• Innovative and problem solving skills.
• The ability to maintain a discrete and confidential environment.
• Ability to multi-task and work in a fast-paced environment.
• Bilingualism is an asset (English and French).

Experience/Education:

• 2 years of experience as a medical office admin within a medical specialty.
• Medical office admin diploma (or equivalent) is an asset.
• Familiarity with medical terminology.
• General knowledge of the New Brunswick medical system is an asset.

Why you should absolutely join our team:

Apply for a fantastic opportunity to join a positive team work environment where you will benefit from:

• A professional and positive work environment that strives to promote wellness.
• A competitive salary.
• Vacation (flexible, not pre-determined).
• Paid wellness days.
• Paid personal/sick days.
• No evenings and weekends.
• Office closed on all STAT holidays.
• Free parking.
• Annual performance review with potential for yearly increase or bonus.

Expected start date: As soon as possible

Dr. Julie Chan & Dr. Meghan Flood