Front Desk Representative/Guest Services

We have an opening for front desk /guest services for our hotel.

Front Desk Agent, or a Front Desk Attendant, is responsible for ensuring guests at our hotel have a satisfying stay. Their duties include greeting and welcoming customers, checking guests in and out, and issuing room keys.

A Front Desk Agent ensures customers receive the best service possible from the property. They provide customers with their requested room, address their needs, and resolve any complaints they may have throughout their stay. Other duties and responsibilities of a Front Desk Agent may include:

Greeting guests upon their arrival and providing a hospitable welcome
Recording client information in the company computer on check-in and directing them to their designated rooms

Receiving calls, conducting room reservations, and verifying existing bookings are part of the responsibility at the front desk
Organizing transportation services and making restaurant reservations for guests upon request
Processing customer payments and presenting them with the bill upon check-out
Assisting guests who request additional services including catering, wedding bookings, and retreat activities
Keeping the front desk neat, orderly, and sanitized at all times
Reading, Writing, and speaking English is required
Great Communication Skills with other team members and guests is required
It’s not necessary for Front Desk Agents to have previous experience, but it’s preferable for candidates to have at least one to two years of serving as a Front Desk Agent or another similar role. Candidates with knowledge and experience using online booking systems are also preferable. Candidates that have previously worked in other customer service environments where they regularly interacted with clients or guests can also stand out.

Please submit resume with references to the General Manager at 6500 67 Street, Red Deer

Thank you for your interest