Event Attendant

THE ORGANIZATION:

At Events East Group, we proudly manage and operate the Halifax Convention Centre, Scotiabank Centre and Scotiabank Centre Box Office. Our people and our community make us the favoured event destination for our guests. Whether we’re attracting large delegations or hosting an elite group of athletes for an international competition, we are a catalyst for new opportunities and connections between Nova Scotia and the world.

The Scotiabank Centre, managed by Events East Group, is the largest multipurpose facility in Atlantic Canada, serving as the region’s premier venue for major entertainment and sporting events and the nucleus of major event activity in Nova Scotia. Having hosted the world’s top performers, homegrown talent, best in class athletes and many performers in between, Scotiabank Centre has been a source for community vibrancy and pride for over 35 years. With a seating capacity of more than 10,000 and the versatility to accommodate a range of events, Scotiabank Centre hosts close to 500,000 attendees each year and is home to the Halifax Mooseheads, Halifax Thunderbirds Lacrosse and the Royal Nova Scotia International Tattoo.

THE POSITION:

The Scotiabank Centre managed by Events East Group is now inviting applications for the position of Event Attendant with our Guest Experience team.

Reporting to the Guest Experience Manager, the Event Attendant is responsible for delivery of the guest experience strategy. Event Attendants act as venue ambassadors throughout the customer journey from the first welcome to the final thank you for attending.

The Event Attendant assists with venue navigation and ensures guest adherence to policies and safety measures. They share knowledge about the event and venue and work as part of the larger operational team to provide exceptional customer service.

This casual hourly position will operate primarily in the Scotiabank Centre with additional opportunity in the Halifax Convention Center.

THE DUTIES AND RESPONSIBILITIES:

Operations:

• Welcome all guests with an open and friendly demeanor.
• Cultivate positive relationships across the organization and with guests.
• Provide exceptional customer care through anticipated service and active listening.
• Answer questions and fulfill requests to the best of your ability, escalating to the proper person or department as required.
• Support the movement of guests at entrances/exits and during events as required, including security gate support.
• Assist guests who require accessibility or other support.
• Assist in safety processes such as evacuation or emergency responses.
• Multi-task and/or hold multiple positions within one shift or as required (i.e. scanning tickets at the door upon entry, then moving to monitor activity in the bowl during the event).
• Other duties as required.

Administration:

• Adhere to all Events East Group policies, procedures, and guidelines.
• Arrive for your scheduled shifts in a timely manner.
• Listen and participate in event briefings.
• Work with shift leaders to complete tasks assigned.

Leadership:

• Maintain positive working relationships with other team members.
• Act as a positive role model for all staff members in job performance, work ethic, and disposition.
• Foster positive relationships with all teams, championing organizational values and recognizing colleagues who demonstrate supporting behaviors.

Training & Development:

• Support the onboarding, training and development of team members.
• Attend and participate in training opportunities.
• Participate actively in all training and development initiatives.
• Support adoption of new technologies and technical skills as they are introduced to the department.

Health & Safety:

• Report all safety hazards to the direct supervisor as soon as is reasonably possible. Take action to correct the safety hazard if possible and reasonable.
• Create, promote, and follow all departmental standards and guidelines, job procedures, and equipment operation protocols to continuously ensure the safety of oneself, team members, and clients.
• Wear, use, and ensure the appropriate use of Personal Protective Equipment (PPE) as required, report any issues or violations within the team or onsite to the direct supervisor.
• Report any damaged PPE to the direct supervisor, promptly.

THE PERKS AND BENEFITS:

• Uniforms and PPE provided
• Employee and Family Assistance Program (EFAP) available through Telus Health
  • Discounts
  • Free counselling services
  • Resources available for personal life needs
• 13 paid holidays or Time in Lieu for working on the holiday
• Discounted transit bus pass through SmartTrip available (if pre-requirements are met)
• Discounted gym membership at Goodlife Fitness

THE PROFESSIONAL REQUIREMENTS:

Education and Experience:

• Grade 12 education preferred.
• Demonstrate understanding of and sensitivity to the diversity of guests and colleagues.
• Ability to remember details and work within large crowds and sometimes difficult situations.

Physical Demands:

• Ascend and descend stairs multiple times per shift.
• Operate effectively in a busy environment with variable conditions including loud noise, heights, dark/dim lighting.
• Stand for long periods of time on concrete or thinly carpeted floors.
• Work variable shifts including early mornings, evenings, weekends and holidays.
• Other physical demands as required.

Events East is committed to a workforce that is free of discrimination, values diversity and is representative, at all job levels, of the people we serve. We encourage applications from qualified African Nova Scotians, racially visible persons, women in non-traditional positions, persons with disabilities, Indigenous persons, and persons from the 2SLGBTQIA community. We encourage applicants to self-identify.

During the recruitment process, applicants have the right to request an accommodation. Any applicant invited to participate in testing or an interview and who requires an accommodation should discuss their needs, in confidence, with the Recruiter when selected.

TO APPLY: Apply via Career Beacon.

APPLICATION DEADLINE: August 30, 2024
We thank all applicants for their interest, however only those selected for an interview will be contacted.

For further information, please visit our website at?www.eventseast.com

Events East