Portfolio Resource Coordinator (Maternity Leave Contract)

This is a Maternity Leave contact effective September 1, 2024 – April 30th, 2025

POSITION OVERVIEW:

• Under the direction of the Branch Manager and the Client Service Managers, this critical position is responsible for resource coordination and strategic scheduling specific to Paladin’s healthcare contracts. This position will work closely with Paladin’s Clients Service Managers to: proactively address resource needs, fill open shifts, and reduce overtime through strategic initiatives while also supporting our Security Guards with employee requests in an expedited and professional fashion.
• This position is located in Halifax, Nova Scotia.

Job Functions:

• Coordinate with the Client Service Manager to ensure staffing needs are met and proactively addressed
• Managing schedules in Paladin’s scheduling software, such as: filling cancellations and openings, ensuring accurate and timely scheduling, billing and payroll, and ensuring Guards are aware of their ongoing schedule
• Strategically identify open shifts to ensure complete schedules to adhere to our contractual obligations
• Facilitate deployment of newly hired Security Guards
• Support and process employee request submissions such as vacation requests and Payroll adjustments
• Additional administrative tasks, such as ensuring billing accuracy and compliances
• Ongoing knowledge development of Paladin’s contractual obligations for the Healthcare portfolio. This will include site visits, ongoing training, and a close working relationship with the management group
• Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Guards, Management, and our Operations Centre

Requirements:

• Proven ability to build and maintain strong working relationships both internally and externally
• Strong leadership, organization and facilitation skills
• Strategic Thinking
• Excellent communication skills both written and verbal
• Strong customer service and multi-tasking skills
• Creative ability to foster new and innovative ways to perform and succeed
• Ability to meet strict deadlines and flexibility in time allocation
• Proficiency in Computer Usage, with an ability to learn Paladin’s WinTeam software
• Experience in scheduling, administration, and security supervision would be considered an asset
• Willingness to work flexible hours

Qualifications

High School Diploma/GED

Are you interested?

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we’re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Paladin Security