Client Service Manager

This position will support Newfoundland Health Services (Central Health). Travel within the region will be required.

TYPICAL DUTIES & RESPONSIBILITIES:

• Develops and maintains excellent relationships with Branch Manager, Client Services Manager and the clients in the portfolio.
• Performs interviews and meets all new staff being considered for sites within the portfolio.
• Ensures all staff within his/her portfolio has adequate training based on industry, corporate and client standards.
• Provides motivational and disciplinary discussions with all staff assigned within the portfolio as needed.
• Ensures all sites have up to date and complete Site Orders both in hard copy on site and in digital copy on the network server.
• Performs evaluations of staff assigned to sites on an as needed basis and in accordance with company policies.
• Ensures that there are thorough Site Training and Employee Orientation programs in place at all sites within the portfolio and that all newly-assigned staff demonstrates competence on site.
• Ensures that there are adequate numbers of trained security staff to meet all of Paladin’s contractual obligations within the portfolio of business.
• Develops and maintains frequent security evaluations of client facilities and ensures appropriate recommendations are made to Branch Manager and so that client’s security needs are met.
• Communicates appropriate information to Operations / Field Operations Supervisors as needed to ensure that any outstanding issues are dealt with in a timely fashion.
• Monitors Incident Reports and takes appropriate action on the reports that are related to sites within the portfolio.
• Remains on-call to act as an after-hours resource for emergencies.
• Reports regularly to the Branch Manager on matters of company or client interest or significant events.
• Develops and promotes Paladin’s business where possible in a professional and positive manner.
• Ensures that all services provided by staff assigned within the portfolio are delivered in accordance with the client’s wishes and best interests and in accordance with Paladin’s Code of Ethics.
• Responds to communications from clients or staff in a timely manner.
• Performs other duties as requested to assist with corporate and/or Branch needs

Qualifications

High School Diploma/GED, Post secondary education in law enforcement from a recognized institution or equivalent experience

Are you interested?

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we’re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
This position is responsible for managing a portfolio of clients and all aspects of Paladin business within that portfolio. This includes not only being a tiered point of client contact, but also managing the security team that works within the portfolio. The Client Service Manager will regularly be meeting with Branch Manager and security staff to ensure that everyone’s needs are met.

QUALIFICATIONS:
Education and Experience

• Successful applicant must have a minimum of 2 years’ experience in a supervisory or managerial capacity, preferably in a Security setting, or a combination of experience and relevant experience and education.
• Applicants must also have a valid class 5 driver’s license and a vehicle that will be used for work purposes.
• A diploma in Security Management, Criminology or related discipline would be an asset.
• The successful applicant will be willing to join industry professional associations and have a desire to learn through professional certification processes.
• Must have working knowledge of appropriate legislation and provincial/national standards on building codes, security, and protection of privacy.

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Paladin Security