Customer Service Representative

About Us
Akran Marketing is an award-winning, customer-driven branding company serving clients across North America, with its corporate office based in Ottawa. Due to our commitment and promise to deliver on time (or ahead of time), we continue to grow every year. For more information, please visit our website: akranmarketing.com.

Job Overview
As a Customer Service Representative, you will be joining a team of experienced individuals. You will be working in cross-functional teams and reporting to the Director of Operations. We work with you to ensure you are continuously challenged and engaged, providing opportunities for personal and professional growth.

Job Duties
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustments; following up to ensure resolution.
• Conducts extensive research online on our proprietary database.
• Prices product selections.
• Performs any other duties as assigned by management.

Requirements
• Must have a fast typing speed, with a minimum of 45 words per minute.
• Technology friendly.
• Good understanding of Microsoft Outlook.
• Must be proficient in basic math.
• Able to multitask at various jobs.
• Available for a full-time position (Monday to Friday, 9 AM to 5 PM) with no remote option.
• Eye for quality.
• Secondary education.
• Must be passionate about marketing and customer service and always willing to go the extra mile.

Preferences
• Own reliable transportation.
• Preference will be given to bilingual (English & French) candidates.
• Experience in the promotional or branding industry is an asset.
• Post-secondary education.

Remuneration
• This is an entry-level position initially.
• Depending on experience, the salary ranges from $18 to $25 per hour.
• Future growth within the company, with potential earnings of $40,000 to $75,000 per year.

Benefits
• Wellness spending account (includes a variety of wellness activities such as personal streaming subscriptions).
• Health spending account (for all medical expenses).
• Overtime pay.
• Bonus pay – available for discussion.
• Business casual dress code.
• Quarterly company events.
• On-site parking.
• Staff lunch on Fridays!

To be considered for this position, please email your responses to the following questions and resume to mikas.agarwal@akranmarketing.com.
• Do you live close to our office at 12-2000 Thurston Drive, Ottawa, ON K1G 4K7?
• If needed, are you available to work on weekends?
• This is a full-time, 40-hour per week job. Are you okay with this?
• Do you have any medical conditions or issues which may hinder day-to-day duties?
• Do you have a fast computer typing speed?
• Are you technologically friendly? Have you used Microsoft Outlook before?
• Are you planning to return to school/college/university in September?
• What are your financial expectations?
• Can you start immediately?

Akran Marketing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.