Housing Officer

Housing Officer

The Newfoundland and Labrador Housing Corporation (NL Housing) is a crown corporation whose mandate is to develop and administer housing assistance policy and programs for the benefit of low to moderate income households throughout the province. As the largest landlord in the Province, NL Housing manages a portfolio of over 5,500 units province-wide. The services provided by NL Housing provide clients with access to safe, stable and affordable housing, which is essential to the social, financial, and physical well?being of individuals, families and communities. There is a wide range of housing needs across the province, from those facing homelessness or at risk of homelessness, to low income households needing assistance to pay rent or complete much?needed repairs on their homes. For more information on our programs and services, and strategic priorities, please visit our website www.nlhc.nl.ca.

Competition Number: 2024/25-024-700256T
Employment Type: 1 Temporary position
Department/Region: Eastern Region
Location: Avalon Regional Office, St. John’s
Competition Status: Internal/ External
Closing Date: July 19th, 2024
Salary Scale: $50,596 to $56,201 per annum (CG-30, $27.80 to $30.88 per hour), 35 hour work week

Position Details

Context:

The Eastern Region maintains and supports approximately 3,500 NL Housing rental properties on the Avalon and Burin Peninsulas through offices in St. John’s (Avalon) and Marystown. The region provides a wide range of services, including receiving and processing rental applications; administering rental accounts and lease compliance provisions; providing various client services and tenant relations including eviction prevention, and monitoring, facilitating and administering property maintenance. A variety of programs designed to support low to moderate income households and homeowners are also delivered. Regional staff members are involved in the delivery of the Provincial Home Repair, Home Modification, Home Energy Savings, Partner Managed Housing, and Rent Supplement Programs. As of March 31, 2021, the corporation funds 1161 rent supplement units in the Eastern Region

Duties:

Reporting to the Manager, Rental Housing, the incumbent is responsible for the administration of approximately 1000 rental accounts in the Avalon area, with arrears being a primary focus. The incumbent completes lease renewals, lease changes (including addition/deletions of tenants), rental abatement calculations, and other account maintenance tasks, such as addressing requests for refunds and write-offs. In completing the duties of the position, the Housing Officer will work with other regional and corporate staff to implement eviction prevention strategies, communicate timelines around major upgrades, and address life safety issues, medical and accessibility requests. The incumbent will engage with other government departments around items such as rent payment, refunds and other related tenancy inquiries. The incumbent acts as a first point of contact for tenants, responding to telephone enquiries regarding account related concerns, as well as programs and eligibility. The Housing Officer educates tenants on the requirements of tenancy and budgeting, as well as identifies and refers clients who need additional supports. The incumbent arranges and attends Residential Tenancy Division teleconference hearings for various lease violation reasons Other related work, including representing NL Housing on various internal/external committees, reviewing and providing input on corporate policy, evaluating and recommending on applications, preparing of education incentive reimbursements, conducting inspections, and preparing briefing notes, may be required.

Criteria

Screening Criteria:

• Completion of a degree in a related social sciences or business field (equivalencies may be considered).
• Experience in the delivery of human services or rental housing services
• Experience managing client accounts
• Experience determining eligibility for programs or services (asset)
• Experience in community partnerships (asset)

Assessment Criteria:

• Knowledge of human services delivery practices
• Knowledge of lease management procedures and practices (asset)
• Knowledge of relevant programs and services (asset)
• Account management skills
• Front line client service skills
• Ability to think critically
• Ability to effectively exchange information
• Ability to work independently while managing time and tasks
• Ability to maintain confidentiality
• Relationship Building

Conditions of Employment

Conditions of Offer:

• Acceptable Certificate of Conduct

Conditions of Acceptance:

Applicant Information

• This is a CUPE Local 1860 bargaining unit position and as per the Collective Agreement, applicants internal to the bargaining unit will be processed prior to other candidates.
• Newfoundland Labrador Housing values diversity in the workforce and is an equal opportunity employer.
• Newfoundland and Labrador Housing recognizes the need for work life balance and offers flexible work arrangements.
• Disability related accommodations are available upon request at any stage of the recruitment process by contacting recruitmentaccommodations@nlhc.nl.ca or by calling (709) 724-3002.
• Preference will be given to applicants who are legally entitled to work in Canada.
• Applications should be received prior to midnight Newfoundland Standard time on the closing day.
• The applicant is responsible for ensuring that the application submitted clearly demonstrates the required criteria. Applications that do not clearly demonstrate the required screening criteria will be screened out.
• The applicant is responsible for ensuring that the application includes accurate and current contact information, including phone number, mailing and e-mail addresses.
• All information submitted as part of this application must be factual, complete and current to date of submission. Successful applicants will be required to provide proof of stated credentials as part of the selection process.
• This competition may be used to fill future similar vacancies with NL Housing.
• Only successful applicants will be contacted for an interview.

Newfoundland & Labrador Housing Corporation