Customer Support Representative

About Us:

Veksler Inc. is a leading wellness company dedicated to providing exceptional products and services to our customers. We pride ourselves on our commitment to excellence and our dedication to customer satisfaction.

Job Overview:

We are seeking a motivated and customer-focused individual to join our team as a Customer Support Representative. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for helping others. As a Customer Support Representative, you will be the first point of contact for our customers, providing assistance and ensuring their inquiries and concerns are addressed promptly and effectively.

Key Responsibilities:

– Respond to customer inquiries via email, and live chat in a timely and professional manner.

– Provide accurate information about our products and services.

– Resolve customer issues and complaints with patience and empathy.

– Maintain detailed and accurate records of customer interactions.

– Collaborate with other team members to ensure consistent and efficient service delivery.

– Identify and escalate priority issues to the appropriate department.

– Follow up with customers to ensure their issues are resolved to their satisfaction.

– Contribute to the development and improvement of our customer service procedures and policies.

Qualifications:

– High school diploma or equivalent; a bachelor’s degree is a plus.

– Proven experience in a customer support role or similar position.

– Excellent communication and interpersonal skills.

– Strong problem-solving abilities and attention to detail.

– Ability to work independently and as part of a team.

– Proficient in using customer support software, CRM systems, and Microsoft Office Suite.

– Ability to handle stressful situations and remain calm under pressure.

– Flexibility to work various shifts, including evenings, weekends, and holidays if required.

What We Offer:

– Competitive salary and benefits package.

– Comprehensive training and ongoing support.

– Opportunities for career growth and advancement.

– A positive and inclusive work environment.

– Employee discounts on our products and services.

How to Apply:

If you are passionate about providing exceptional customer service and want to be part of a dynamic team, we would love to hear from you! Please submit your resume and a cover letter explaining why you are the perfect fit for this role via following link https://www.ziprecruiter.com/jobs/veksler-inc-582060e8/customer-support-representative-9a76f548

Veksler Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.