Customer Service Assistant

Job Description:Job Description Welcome to Royal Legacy Career Experience, where accountability meets top-flight service in the realm of marketing excellence! At Royal, we redefine marketing standards by embracing full accountability and delivering unparalleled service at every step. Our mission is simple: to empower businesses with innovative marketing solutions while holding ourselves to the highest standards of transparency, integrity, and performance. With a relentless team committed to results and passionate about excellence, we partner with our clients to navigate the dynamic landscape of modern marketing, driving growth and success every step of the way! We are currently searching for a committed and enthusiastic Customer Service Assistant to become a member of our team at our new Victoria office – second office in BC! It is located here https://maps.app.goo.gl/b4hEqRxydnhvVVfN7The perfect candidate should have outstanding communication skills, a customer-centric mindset, and the ability to perform well in a dynamic setting. This position requires interacting with potential and new clients by utilizing effective communication to establish long-lasting connections and offering purchase support through various mediums such as face-to-face interactions, phone conversations, and email correspondence. Customer Service Assistant responsibilities:Maintain a thorough understanding of the clients’ products and servicesEffectively communicate features, benefits, and pricing information to customersProactively engage with customers to understand their needs and recommend suitable products or servicesCollaborate with sales team to achieve sales targets and contribute to overall team successKeep detailed records of customer interactions, sales activities, and transactions using our CRM softwareProcess sales orders accurately and efficientlyAssist customers with product information, orders, upgrades, and account setupIdentify and escalate priority issues to the appropriate channels for resolutionAssist with sales-related administrative tasks as neededContribute to ongoing process improvements to enhance the overall customer service experience Customer Service Assistant requirements:Previous experience in customer service or a related field is preferred but not requiredExcellent verbal and written communication skillsStrong problem-solving abilities and attention to detailAbility to multitask and prioritize tasks effectivelyA positive attitude and willingness to learn and adapt in a dynamic environmentAbility to work well independently as well as part of a teamOpen full-time availabilityMust be comfortable commuting to our Victoria office daily Experience the difference with Royal Legacy, where accountability and top-flight service are not just promises but the cornerstone of our ethos! Apply today! Powered by JazzHR CQQXMWwOKe

Job ID: 39732229

Royal Legacy Marketing – BC