Ward Clerk

• Fantastic opportunity to expand your healthcare career while making a difference in your community
• Join a friendly, dynamic, welcoming, and inclusive team of caring professionals
• Be rewarded with an attractive $22.79 – $27.08 / hour, plus great benefits

About Casey House

Casey House is unlike any other hospital. We are a specialty hospital providing ground-breaking holistic care for people living with and at risk of HIV. We offer a growing mix of inpatient, outpatient, and community-based services that meet clients where they are in their individual journeys to health and wellness. Our safe, welcoming, and judgement-free environment promotes a sense of belonging and community, where the humanity of each client is at the heart of everything we do.

To support us in this work, we are committed to building a team that reflects the diversity of the community in which we live and serve, including 2SLGBTQ , Indigenous, Black, and other racialized communities, as well as those living with HIV. Every Casey House staff member, peer, and volunteer acts and delivers care to clients in accordance with our purpose, values, and philosophy of care. If you share our values, we would love to have you in our team!

For more information about Casey House, please visit our website.

About the Opportunity

We currently have an opportunity for a Ward Clerk to join our team in Toronto, ON, on a full-time, permanent basis.

Hours of Work: 37.5 hours / week, Monday to Friday

The Ward Clerk, known as Inpatient Program Assistant at Casey House, will be responsible for administrative and clerical support for the Inpatient team. The successful candidate will perform and manage a range of tasks and assignments that will utilize their skills in health and social service administration.

As an integral member of the unit, the Inpatient Program Assistant supports the entire interprofessional team including physicians, nurses, and allied health team members. A core component of this role is to manage staff scheduling. This role also includes other administrative duties such as scheduling client appointments, maintaining up-to-date client records, utilizing our electronic medical record (EMR), inventory management and relief administrative support to the Day Health Program (DHP).

More specifically, your responsibilities in this role will entail, but are not restricted to:

• Managing master staff schedule in addition to day-to-day staffing changes. Ensuring schedules are created accurately and on time, and that absences, vacation, and shift swabs are properly tracked and replaced as necessary
• Coordinating with the Clinical Leader to proactively identify and address scheduling gaps and challenges
• Providing excellent customer service by phone and in-person for clients, staff, and visitors
• Booking and managing client appointments, tests, and other related activities, including arranging transportation to/from appointments when required
• Ensuring client charts are kept up to date, documenting appointments, and scanning external documents into our Health Records System
• Collaborating with client care team (physicians, nurses, healthcare aides & allied health) to ensure operational needs are met for the unit
• Reviewing and ordering supplies and equipment, and maintaining inventory, with oversight from Clinical Leadership
• Overseeing the verification process for unit invoices
• Ensuring all necessary reporting is completed in an accurate and timely manner
• Providing back-up administrative support to the Day Health Program (DHP)`

About You

In order to qualify for this role, you will need a 2 year Diploma in Medical Office Administration or a related health care focus, as well as a minimum 3 years of recent related experience in a healthcare setting, preferably in an in-patient environment.

The following qualifications will ensure your success in this role:

• Knowledge of the healthcare environment and familiarity with medical/mental health terminology
• Experience in creating and adapting staff schedules
• Advanced Proficiency in MS Office
• Proven experience working with an electronic health record and understanding of PHIPA and other privacy regulations
• Experience working with clients with HIV/AIDS, substance use and mental health, or lived experience (asset)
• Experience in working within a harm reduction, Trauma Informed Care and anti-oppression framework (asset)
• Flexibility, discretion, sound judgment, tact and a sense of humour

As our ideal candidate for this role, you will be an energetic and enthusiastic team player who displays strong interpersonal, communication, and customer service skills.

You thrive in a fast-paced environment and are able to work independently with little supervision. Lastly, you are highly organized with excellent attention to detail and can multitask and prioritize tasks with competing deadlines efficiently.

About the Benefits

For your hard work, you will be rewarded with an attractive $22.79 – $27.08 / hour, as well as the following excellent benefits:

• Extended health and dental coverage
• Life insurance and LTD insurance
• Participation in Healthcare of Ontario Pension Plan (HOOPP)
• Competitive personal entitlement plan
• Employee and Family Assistance Plan
• Indoor secured bicycle parking

Most importantly, you will join us with an open mind, and a compassionate and empathetic desire to make a positive difference in your community.

Please be aware that Casey House has adopted a mandatory COVID-19 vaccination policy, which requires all staff to be fully vaccinated, or for those not able to receive the COVID-19 vaccine, provide medical documentation and undertake point of care antigen testing no later than 48 hours prior to the start of each shift.

This posting will close at 11:30 PM on Wednesday, March 29th, 2023

Casey House