Collision Customer Service Representative

Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike.

Steele Auto Group is seeking Customer Service Representative to join our team at Portland Street Collision!

As a Customer Service Representative with Portland Street Collision, you’ll be the face of our collision center, where strong interpersonal and communication skills are a must. You’ll assist customers with inquiries, appointments, and ensure their overall satisfaction. Your friendly and professional demeanor is key to success. As a CSR at Steele Collision Centers, you will have excellent communication and organizational skills and able to work well under pressure and meet set deadlines.

Hourly Wage Range: $19.15 to $22.45 / Hour

Qualifications:

• Collision Repair Center experience is an asset
• Knowledge of Audatex and Mitchell Estimating software is preferred
• Knowledge of MS Office and Excel
• Problem-solving skills and the ability to make the necessary decisions
• Excellent communication, presentation, and organizational skills are essential
• Able to work efficiently as a part of a team as well as independently
• Able to work well under pressure and meet set deadlines
• Knowledge of basic payable/receivable accounting principles
• Attention to detail in all areas of work

Responsibilities:

• Answer phones and greet customers in an understanding empathic manner
• Book appointments with the co-ordination of the File Auditor, Body Shop Manager and the Assistant Body Shop Manager
• Reminder calls to customers for next day appointments. Confirm rentals for next day
• Continuously updating customer on status of vehicle in repair
• Review production schedule throughout the day with the Body Shop Manager and the Assistant Body Shop Manager
• Contact any missed appointments and reschedule
• Manage petty cash and complete daily deposits
• General filing
• Ensure safety policies and procedures are adhered to
• Other reasonable duties and responsibilities as assigned

Why Steele Auto?

• Competitive compensation package, with annual wage review
• Flexible Health and Dental Plans, 6 different cost shared options to meet everyone’s needs
• Enhanced Benefits including Telehealth, Mental Health Support and EFAP
• Retirement Savings Plan with employer match up to 4%, after 5 years up to 5%
• Opportunities for career growth and advancement
• Employee discounts on vehicle purchasing, parts, and service at any of our locations
• A safe, inclusive, and dynamic work environment

We sincerely thank our applicants interested in this opportunity and wish to advise that only candidates invited for an interview will be contacted. Steele Auto Group will fill positions by drawing from internal candidates possessing the desired qualifications and to promote from within, where possible. Hiring and promotion of all candidates is based on skills, knowledge and demonstrated abilities.

Steele Auto Group is an Equal Opportunity Employer, and we commit to a fair, inclusive opportunity to apply. Our commitment to inclusion drives us forward every day. If selected for an interview, please advise us of any accommodation you may require throughout the recruitment process. To learn more about our company, culture, and opportunities, please visit www.steeleauto.com

Steele Auto Group