Call center

The responsibility of a call center representative is to respond to incoming calls from the customers to assist and answer questions and inquiries. The call center representative provides information and handles complaints regarding the organization’s products or services. Call center representative is generally the first voice customers hear when interacting with the organization, therefore it is imperative that the main goal of a call center representative is to delight customers with every interaction.

Duties and responsibilities

Respond to incoming calls.

Record and capture information accurately.

Follow up on complaints and feedback to customers in a timely manner.

High attention to detail.

Meet targets set by the department.

Have a “CAN DO” attitude.

Build relationships and build rapport.

Competencies and skills

The experience will be advantageous.

Basic understanding of internet and Microsoft Office.

Computer literacy is essential.

Professional verbal communication ability.

Proficiency in problem resolution.

Great team player.

Good listening skills.

Willing to do extra to meet customer needs.

Punctuality is critical.

Solalita.com