Service Associate

As a member of the Service Center team, you will play a direct role in the overall service experience and support provided by WorkplaceNL. You will be the first point of contact for workers, employers and external service providers regarding claims, assessments, prevention and for general inquires. You will also be responsible for document management and image processing- ensuring every document that comes into WorkplaceNL is appropriately data entered, actioned and assigned to the proper recipients.

Role Responsibilities

• Assists clients by telephone, online, in person and by mail
• Plays a critical role in the management and movement of documents that support workers, employer service providers and service delivery teams through out the duration of a claim
• Involved in processing of critical claim, employer and financial-related documents, performing quality control, ensuring legible images and data, document validation, accurately assigning documents to the correct claim or employer file, handling medical documents, and routing claims and claims related documents
• Possesses a strong knowledge and understanding of WorkplaceNL’s organizational structure and programs, business processes, policies and procedures

Essential Skills and Qualifications

• Minimum of a two-year Business Administration or Business Management Diploma or other related disciplines
• Minimum of one-year experience in a client service environment
• Knowledge of WorkplaceNL legislation, policy and procedures, programs and services considered an asset

Soft Skills

• You are client focused people person who enjoys learning new things and helping others
• You have strong attention to detail and are a skilled multi-tasker
• You enjoy variety in your job
• You are a good problem-solver and able to handle complex questions and concerns

What does success look like in this role?

• Developing strong working relationships within the Service Centre and other WorkplaceNL departments
• Being able to communicate effectively and efficiently with workers, employers and vendors to provide assistance and resolve issues when necessary
• Being an attentive and empathic to client and employer needs
• Demonstrating an ability to work independently, and also as a member of a team in fast- paced and modernizing work environment

Experience and an educational equivalency may be considered.

An eligibility list may be established from this competition to fill future vacancies within a period of six months from the date of this posting.

For more information please visit www.workplacenl.ca

About Us

At WorkplaceNL, we focus on improving quality of life for the people of Newfoundland and Labrador through safe workplaces and support for our clients. We provide occupational health and safety education and help prevent workplace injury and illness. We also provide compensation and support to workers, and their employers, during recovery and return to work.

WorkplaceNL