Security Supervisor

The Security Supervisor will be responsible for administrative duties and support the day-to-day operations of the department. This experienced professional will ensure complete customer satisfaction by constant monitoring of employee interaction with guests and co-worker and enabling guest’s expectations to be met or exceeded. They will also contribute to the overall success of Red Shores.

Responsibilities

• Embed a mindset of continuous improvement into all aspects of their operations and interactions.
• Model the desired leadership behaviors while creating and maintaining an environment that fosters high employee engagement with front line employees.
• Point of contact for any issues that might arise throughout the building.
• Effectively assist in the supervision of employees to be accountable for their roles and responsibilities and manage results generated from the performance of these accountabilities; Conduct formal coaching and counseling.
• Assist in training the new employees, and recommend follow up training if required, for all positions in the department.
• Support the Health & Safety program, Voluntary Self-Exclusion Program, and conduct investigations, if required.
• Shift work and overnights required. 12-hour shift rotations.
• Ensure scheduled staffing levels are met based on operational demands – replace sick calls, relocate staff to help if required and make decisions on early outs or cancelled shifts.

Qualifications

• Requires post-secondary education or comparable working experience in a related field.
• Strong organizational, interpersonal, analytical and communication skills.
• Experience leading people and working in a fast-paced customer service focused industry.
• Ability to work in a team environment.
• Knowledge of computer software applications.
• Certified in CPR and First Aid.
• Responsible Beverage Service Certificate.
• Community College Law and Security accreditation is an asset.
• ASIST.

Red Shores Race Track & Casino