Receptionist

We are currently seeking a highly motivated and personable Receptionist with exceptional communication skills to join our team at a well-established multi-disciplinary rehabilitation clinic, in operation for over 12 years. Our clinic is conveniently located at the intersection of Warden Ave and 14th Ave.

The Receptionist/Administrative Assistant will play a pivotal role by providing essential support within an administrative, reception, and clinical environment. The ideal candidate will consistently maintain a professional and welcoming demeanor when interacting with patients, colleagues, and visitors, while adhering rigorously to all established procedures and policies. Proficiency in computer operations, effective communication, and strong organizational abilities are paramount for this role.

Preferred qualifications include prior experience in a Rehab Clinic (Chiropractic, Physiotherapy, etc.), familiarity with Universal Software, or experience in submitting claims to extended health care providers through portals such as Telus, BlueCross, or Sunlife Provider Connect. Knowledge of MVA (Motor Vehicle Accident) and WSIB (Workplace Safety and Insurance Board) processes is advantageous.

Key Responsibilities:

– Efficiently manage reception and administrative responsibilities, encompassing:

– Handling inquiries from patients and healthcare professionals via a multi-line phone system

– Utilizing Universal software for appointment scheduling (prior experience is not mandatory)

– Generating invoices, processing payments, and conducting point-of-sale transactions

– Ensuring accurate end-of-day payment reconciliation

– Proficiently processing Extended Health Insurance claims

– Assisting with patients’ medical histories and guiding them to clinical rooms

– Upholding a professional ambiance at the front desk and effectively managing office operations with precision

Essential Competencies:

– Proficiency in computer usage

– Strong critical thinking skills

– Effective problem-solving and decision-making abilities

– Versatility in working independently and collaboratively within a team

– Exceptional oral and written communication capabilities

– Impeccable organizational skills with acute attention to detail

– Expertise in appointment scheduling

– Competence in creating and maintaining client and office records

– Proficiency in performing general clerical duties

Work Schedule:

– Tuesday (10:00 am – 8:30 pm)

– Wednesday (10:00 am – 6:00 pm)

– Thursday (10:00 am – 8:30 pm)

– Friday (10:00 am – 6:00 pm)

– Saturday (10:00 am – 6:00 pm)

Compensation Range: $19.00 – $21.00 per hour. (included one hour unpaid lunch break)
Fluent English, (knowing Cantonese and Mandarin is an asset)

Required Experience:

– Minimum 1 year of administration experience in a rehab clinic

Work Location: On-site

Job Type: Full-time

Benefits:

On-site gym
On-site parking
Store discount
Flexible language requirement:

French not required

Ability to commute/relocate:
Markham, ON L3R 9X9: reliably commute or plan to relocate before starting work (required)

Education:
Secondary School (preferred)