MS Dynamics365 CRM Technical Lead

MS Dynamics365 CRM Technical Lead

Contract Duration: 12 months, renewable (3 year term)
Work Location: Regina, SK

Our client, a global leading IT company, is looking for a MS Dynamics365 CRM Technical Lead.
 
Experience/Skills required:
1.           Degree in Computer Science/Engineering, or technical diploma with experience working in the Information Technology sector.
2.           Demonstrated experience as a Senior Customer Relationship Management (CRM) Technical Lead. The Government of Saskatchewan considers Senior level to be demonstrable experience working on multi-year, enterprise IT implementation projects.
3.           Demonstrated experience with development in Microsoft Dynamics 365 (D365), specifically the Customer Service and Sales Module.
4.           Demonstrated experience using a Microsoft Power Platform specifically Power Apps Portal or Power Pages.
5.           Demonstrated experience creating solutions for re-use across more than one enterprise solutions built on the Microsoft D365 platform.
6.           Demonstrated experience with Microsoft D365 integrations with third party services and public facing portals
7.           Candidate must be able to work 100% onsite at office in Regina, Saskatchewan, effective the contract start date.
 
Duties of the Microsoft D365 CRM Technical Lead role will include but are not necessarily limited to:
 
1. Solution Design and Implementation:
•            Collaborate with cross-functional teams to gather requirements and design innovative solutions using Microsoft D365 specifically Customer Service and Sales modules, SharePoint Online, and Power Platform.
•            Design solutions, customize and configure these platforms to align with business needs, including creating workflows, forms, dashboards, and reports. o Develop custom solutions leveraging .NET, Azure Functions, plugins etc.
•            Migrate data from other database sources such as SQL Server or Oracle.
•            Developing application specific reporting using Power BI and other Enterprise reporting tools.
 
2. Technical Leadership:
•            Lead all technical aspects of projects related to the implementation and enhancement of Microsoft D365, SharePoint Online, and Power Platform solutions.
•            Ensure projects are delivered on time, according to agreed upon requirements and technical specifications, while meeting quality standards.
•            Provide and implement recommendations to ensure overall D365 platform stability, maturity and ongoing improvement. o Recommend, design and build tools and utilities to manage the D365 platform.
 
3. Platform Administration and Support:
•            Manage user access, permissions, and security settings for Microsoft D365, and Power Platform.
•            Perform routine maintenance, updates, and troubleshoot technical issues to ensure optimal platform performance.
•            Offer responsive support and guidance to resolve user queries and technical challenges.
•            Continuously refine and enhance existing solutions to increase efficiency and productivity.
•            Engage with external vendors and Microsoft support as necessary to resolve complex technical issues or obtain guidance on best practices.
•            Leading application releases and refining release technical processes, typically leveraging Azure DevOps pipelines.
 
4. Integration
•            Integrate D365 and Power Platform with other enterprise systems to ensure seamless data exchange.
•            Design and build data flows, transformations, and integrations to enhance data accuracy and availability.

Contact Information: Lam Guan

Job ID: 44180559586

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