Administrative Officer IA

Administrative Officer IA

The Newfoundland and Labrador Housing Corporation (NL Housing) is a crown corporation whose mandate is to develop and administer housing assistance policy and programs for the benefit of low to moderate income households throughout the province. As the largest landlord in the Province, NL Housing manages a portfolio of over 5,500 units province-wide. The services provided by NL Housing provide clients with access to safe, stable and affordable housing, which is essential to the social, financial, and physical well?being of individuals, families and communities. There is a wide range of housing needs across the province, from those facing homelessness or at risk of homelessness, to low income households needing assistance to pay rent or complete much?needed repairs on their homes. For more information on our programs and services, and strategic priorities, please visit our website www.nlhc.nl.ca.

Competition Number: 2024/25-037-500005T
Employment Type: Temporary
Department/Region: Information Technology
Location: Head Office, St. John’s
Posting Status: Internal/External
Closing Date: August 16th, 2024
Salary Scale: $48,029 to $53,180 per annum (CG-28, $26.39 to $29.22 per hour), 35 hour work week

Position Details

Context:

The Information Technology (IT) Department ensures that the corporations IT infrastructure, security, software and communications needs are met. The Systems and Operations section manages and maintains all IT infrastructure including security, network, LAN/WAN, communication/collaboration systems, servers, storage, business applications, databases and cloud services. This team also provides hardware and software support, including operation of the NLHC’s corporate helpdesk. The Systems Development section designs, develops, implements and maintains new and upgraded software solutions, manages the acquisition/installation and upgrade of software from external vendors, provides software training in corporate systems, performs application support to end users, develops and maintains the corporation’s data and reporting.

Duties:

The incumbent will ensure the smooth workflow within the Information Technology Department by answering and triaging all IT help desk calls received via telephone, email, and walk-in appointments. The incumbent must identify the nature of helpdesk incidents and determine the appropriate course of action. Where possible, the incumbent will provide front-line support and assistance to callers, resolving issues immediately, such as resetting passwords and guiding employees through initial troubleshooting techniques like computer reboots. When front-line resolution is not possible, the incumbent will identify and direct the request to the appropriate support person, providing follow-up as applicable. The successful candidate will edit and maintain the departmental intranet page and the telephone directory on the corporate website. The incumbent supports IT management in monitoring IT maintenance support contracts, produces telephone usage reports, and serves as the primary point of contact with communications companies, providing support for ordering, transferring, and troubleshooting mobile devices and landlines. This position also reviews all mobile telephone issues and distributes telephone invoices to various departments and regions. Additionally, the successful applicant is required to complete clerical duties for the department, including creating purchase orders and receiving invoices, typing documents, creating and maintaining spreadsheets, organizing/maintaining files and computerized records (including employee attendance), and assisting with purchasing processes. The incumbent will interact with IT staff and other stakeholders on an ongoing basis, ensuring effective communication and coordination within the department and other duties as required.

Criteria

Screening Criteria:

• College diploma program in business or office administration (Equivalencies may be considered)
• Experience in a client service capacity
• Experience in administrative/clerical support
• Experience providing IT triage support in a helpdesk environment (asset)

Assessment Criteria:

• Knowledge of business application software (Microsoft Word, Excel, Outlook) and office procedures
• Knowledge of accounts payable/receivable
• Knowledge of document management systems, such as Content Manager (asset)
• Knowledge of administrative best practices
• Knowledge of IT help desk operations (asset)
• Organizational skills
• Ability to problem solve
• Ability to pay attention to detail
• Ability to effectively exchange information
• Client service orientation

Conditions of Employment

Conditions of Offer:

• Acceptable Certificate of Conduct

Conditions of Acceptance

Applicant Information

• This is a CUPE Local 1860 bargaining unit position and as per the Collective Agreement, applicants internal to the bargaining unit will be processed prior to other candidates.
• Newfoundland Labrador Housing values diversity in the workforce and is an equal opportunity employer.
• Newfoundland and Labrador Housing recognizes the need for work life balance and offers flexible work arrangements.
• Disability related accommodations are available upon request at any stage of the recruitment process by contacting recruitmentaccommodations@nlhc.nl.ca or by calling (709) 724-3002.
• Preference will be given to applicants who are legally entitled to work in Canada.
• Applications should be received prior to midnight Newfoundland Standard time on the closing day.
• The applicant is responsible for ensuring that the application submitted clearly demonstrates the required criteria. Applications that do not clearly demonstrate the required screening criteria will be screened out.
• The applicant is responsible for ensuring that the application includes accurate and current contact information, including phone number, mailing and e-mail addresses.
• All information submitted as part of this application must be factual, complete and current to date of submission. Successful applicants will be required to provide proof of stated credentials as part of the selection process.
• This competition may be used to fill future similar vacancies with NL Housing.
• Only successful applicants will be contacted for an interview.

How to apply:

Applications should be submitted on the Online Job Portal: https://www.nlhc.nl.ca/career- centre/

Please note that applications will not be accepted in-person, by fax, email or mail at this time.

Newfoundland & Labrador Housing Corporation