CUSTOMER SERVICE REPRESENTATIVE – Part-time

Dayton Plumbing Services Ltd. is a privately owned professional plumbing service company in the GTA, established for 19 years. As business is steadily increasing, Dayton Plumbing requires a reliable Customer Service Representative. This position would be five days a week, Monday to Friday, part-time, and you would be working in our office. An outline of the mandatory qualifications of this position are below:

SKILLS AND SPECIFICATIONS:
• Strong computer skills, experience with Windows, Microsoft Office Outlook, Excel, and Word.
• Ability to learn new software/applications.
• Must have excellent communication skills as well as a professional phone manner.
• Fluent in English.
• Excellent customer service skills required with the ability to resolve conflict and problems. Must also have the ability to manage difficult customer situations and maintain the customer’s attention.
• Ability to operate independently as well as in a team.

MANDATORY ATTRIBUTES:
• Demonstrated ability to solve problems.
• Excellent technical communication skills: ability to explain solutions and processes clearly to others.
• Self-managed while accurately following instructions.
• Ability to multitask effectively and stay positive and professional under high-pressure fast-paced environments.
• Adaptable and flexible.

JOB RESPONSIBILITIES/DUTIES:
• Reports to the Team Lead and Supervisor to support customer service operations.
• Identify customer questions, concerns, and overall needs.
• Make calls to customers to schedule appointments, follow up on estimates and invoices, and other matters.
• Provide accurate answers and solutions to customer queries.
• Address customer complaints in a compassionate and patient manner.
• Answer incoming calls and emails in an efficient manner.
• Redirect customers to appropriate teams or departments as needed.
• Follow our communication procedures, and policies at all times.
• Other various duties as assigned.

Please forward your resume to management@daytonplumbingltd.ca