Member Service Counsellor

CAA is the leading Member services organization in Canada. With over 300,000 Members in Atlantic Canada, CAA Atlantic has more than doubled our member base in the past 10 years.

Are you someone who to lend a helping hand? Are you ‘that’ go-to person with a sunny disposition and an approachable way about you? And most of all, are you the consummate ‘people person’? If this sounds like you, then we would love for you to apply to our opening for a Member Service Counsellor in our Bayer’s Lake location. We are looking for a mature person who can embrace our Member First philosophy through their genuine interest in our Members but can also understand the intricate ins and outs of the vast array of products and services that CAA offers. This person will be motivated to provide excellent customer service and along with achieving sales targets through in person and over the phone interactions.

Reporting to the CAA Atlantic Branch Manager, you will provide outstanding service and relevant solutions to our members while promoting CAA’s products and services. This means you will be speaking with our Members in person and over the phone, taking payments, enhancing their Memberships, and explaining our products. Sometimes you will be taking their passport pictures and sometimes you will be issuing their International Drivers Permit. You will be helping them plan their road trips by taking customized orders and handing out tour books and maps. After you have been with us for a while you will be handling their car rentals and hotel reservations and providing them with travel medical insurance.

Responsibilities

• Provide signature experience customer service to our members and customers
• Identify and recommend the the right product to members and customers you serve
• Contrtibute to team-based enviroment
• Navigate challenging situations with patience and grace at the forefront

Qualifications

• You possess a high school diploma and preferably have some post-secondary education
• You are savvy with computer software and can pick up new skills quickly.
• You have enjoyed your experience working with the public.
• You are motivated to sell
• You know your way around a map and can identify many major US and Canadian cities.
• Most of all you have an awesome attitude and desire to help people.
• You can be flexible and work the occasional early evening and 4 hours every third Saturday.
• Bilingualism considered an asset

Skills

• Customer Service
• Pensions
• Sales

CAA Atlantic