2425-168 – Admissions Services Specialist (CS6) – Central Office

Operational Support

Admissions Services Specialist (CS6)

• Education
• Central Office/IT Campus
• Halifax, Nova Scotia

Department of Enrolment and Registrar

Term Full-time Position: Commencing approximately July 9, 2024 and ending approximately July 4, 2025

Application deadline is 11.59PM, July 11, 2024

Competition No. 2425-168

Salary range: $ 48,210.27 to $ 59,117.52

Responsibilities

What you’ll be doing…

• As an Admissions Services Specialist, you are a specialist in client satisfaction, knowledge management and facilitation for prospects, applicants, and students, and internal and external partners of NSCC.
• Enthusiastic and passionate about the NSCC experience, you will employ a high level of communication, positivity, ownership, organization, and knowledge. You will demonstrate a strong desire to contribute to student success and the success of the College as a key force in the economy and quality of life in Nova Scotia.
• You will be responsible for both inbound and outbound verbal and written communication that fosters a quality experience for our clientele. As a first responder in the Admissions Contact Centre, you will represent NSCC in building strong relationships. You will develop and convey a deep, rich knowledge base on NSCC programs, practices, services, and policies, and will be considered a subject matter expert for people wanting information about the NSCC experience.
• You will embrace and capitalize on new processes, technologies and systems designed to improve the client experience and contribute to a culture of service excellence, and you will play an integral role in fostering and influencing existing and developing new service initiatives.

Qualifications

Qualifications and Occupational Experience:

• The minimum educational qualification for this position is a post-secondary diploma in Business, Office Administration, Communications, Public Relations or a related discipline.
• You have a minimum of two years of recent and related occupational experience providing exceptional service in a client focused environment.
• Occupational experience in a post-secondary environment would be considered an asset.
• You are familiar with and comfortable using computer applications such as Microsoft Office Suite, including Microsoft outlook and Microsoft Excel. Experience with PeopleSoft would be considered an asset.
• You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology to create an exceptional student experience.
• You have strong organizational and time management skills, with the ability to handle multiple tasks in a fast paced, deadline driven environment.
• Experience supporting/providing service to students and prospective students would be considered an asset.
• Experience in a contact center environment would be considered an asset.

Relevant Skills and Knowledge:

• You demonstrate a commitment to equity, diversity, inclusion, accessibility and anti-racism.
• You possess excellent interpersonal skills that enable you to interact at all levels of an organization.
• You are known for your superior customer service skills and are able to create a relationship of trust beyond immediate interaction.
• Your superb team working skills enable you to contribute positively to a team environment
• You are known for your problem solving and critical thinking skills.
• You are a strong communicator both written and oral.

Are you interested?

Candidates selected for interviews will be expected to provide at least three recent, occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.

NSCC is committed to the full inclusion of all applicants. As part of this commitment, NSCC will ensure that applicants are provided reasonable accommodation, as required. If accommodation is needed to participate in the job application process, please contact Nikki Berrigan, HR Generalist at Nikki.berrigan@nscc.ca. Our Employee Workplace Accommodation Policy can be found here.

Nova Scotia Community College