Customer Support Representative
Veksler. Inc
About Us:
Veksler Inc. is a leading wellness company dedicated to providing exceptional products and services to our customers. We pride ourselves on our commitment to excellence and our dedication to customer satisfaction.
Job Overview:
We are seeking a motivated and customer-focused individual to join our team as a Customer Support Representative. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for helping others. As a Customer Support Representative, you will be the first point of contact for our customers, providing assistance and ensuring their inquiries and concerns are addressed promptly and effectively.
Key Responsibilities:
– Respond to customer inquiries via email, and live chat in a timely and professional manner.
– Provide accurate information about our products and services.
– Resolve customer issues and complaints with patience and empathy.
– Maintain detailed and accurate records of customer interactions.
– Collaborate with other team members to ensure consistent and efficient service delivery.
– Identify and escalate priority issues to the appropriate department.
– Follow up with customers to ensure their issues are resolved to their satisfaction.
– Contribute to the development and improvement of our customer service procedures and policies.
Qualifications:
– High school diploma or equivalent; a bachelor’s degree is a plus.
– Proven experience in a customer support role or similar position.
– Excellent communication and interpersonal skills.
– Strong problem-solving abilities and attention to detail.
– Ability to work independently and as part of a team.
– Proficient in using customer support software, CRM systems, and Microsoft Office Suite.
– Ability to handle stressful situations and remain calm under pressure.
– Flexibility to work various shifts, including evenings, weekends, and holidays if required.
What We Offer:
– Competitive salary and benefits package.
– Comprehensive training and ongoing support.
– Opportunities for career growth and advancement.
– A positive and inclusive work environment.
– Employee discounts on our products and services.
How to Apply:
If you are passionate about providing exceptional customer service and want to be part of a dynamic team, we would love to hear from you! Please submit your resume and a cover letter explaining why you are the perfect fit for this role via following link https://www.ziprecruiter.com/jobs/veksler-inc-582060e8/customer-support-representative-9a76f548
Veksler Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.