Customer Service Representative

Job Description:Job Description Royal is a rapidly growing company currently seeking an exceptional Customer Service Representative to join us IN-PERSON at our Richmond, BC office. We are looking for an enthusiastic and driven individual who is eager to learn, grow with us, and reach their full potential. Each member of our team has a unique skill set and valuable expertise, so our main focus is on creating a culture that fosters growth and development. We believe in continuous learning and are dedicated to providing opportunities for our associates to enhance their marketing and sales skills through ongoing education and training programs. The new Customer Service Representative will be responsible for daily communication with customers to resolve support issues, promote products and services, and ensure customers have a great experience. We are seeking a candidate capable of delivering exceptional customer service and who is also a confident, cooperative team player with a positive and enthusiastic attitude. The duties of the Customer Service Representative include: Proactively approach prospects with the goal of piquing their interest in a product or service offered.Provide accurate information about products, services, and company policies to help customers make informed purchase decisions.Promptly and courteously respond to customer inquiries during in-person visits, via phone, email, and texts.Safeguard and maintain accurate customer information and purchase records.Follow up with customers to ensure their orders are delivered on time and their needs are effectively addressed.Collaborate with other departments to enhance the quality of the sales process and escalate priority cases to the appropriate channels.Stay updated on product knowledge and company updates by attending daily meetings with managers and the team.Contribute to a positive team environment with an upbeat personality and support for teammates. The qualifications of the Customer Service Representative:Minimum of a high school diploma or equivalent; Associate’s or Bachelor’s degree is preferredDemonstrated customer service experience, preferably in a fast-paced environmentExcellent communication and interpersonal skillsStrong problem-solving abilities and keen attention to detailProficiency in multitasking, prioritizing, and time managementPositive and professional attitude with a commitment to exceeding customer expectationsAvailability to work flexible hours, including evenings and weekends if required Join us in delivering exceptional service, making a difference in the lives of our customers, and driving our company’s success. If you’re ready to take on a rewarding role with growth potential, apply today! Powered by JazzHR FTRlQqWilM

Job ID: 18995972

Royal Legacy Marketing – BC