Retail Front End Supervisor

Job Description:Job Description Location: Burlington, Ontario Job Description At Michael’s NOFRILLS Burlington, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We have opportunities for hard working, enthusiastic and reliable people just like you. As Supervisor, you will be an integral member of the store management team and will support the Franchise Owner in the delivery of consistent and high-quality customer service. In this role, you will be an expert in cashier functions, managing a team of front-end employees and will ensure the store administration and cash office is running efficiently. What you’ll doProvide great customer service that includes performing all cashier functions, resolving customer escalation according to guidelines.Oversee the efficient running of the cash office (i.e. pick ups, deposits, cash losses, etc)Analyze reports to identify problems and determine appropriate solutions as needed (productivity reports, override reports, journal logs and cash tray discrepancies)Ensure company-directed promotions and programs are delivered.Support front end team of cashiers, act as a subject matter expert on front end processes and provide training.Supervise front end cashiers to keep department running efficiently, ensure compliance with policies and procedures, refer complex issues to management; provide input into the performance management processPerform store administration functions (i.e. weekly accounting, invoice payment & reconciliation, bank statements and GL inquires)Process payroll to ensure employees are paid accurately and on-timeMaintain and manage benefit and pension administrationManage potential loss through buggy management, test orders, refund/override minimization etc.Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum proceduresAny other duties that may be required to ensure courteous friendly service, competitively priced products and a store that meets and maintains the hygiene standards specified RequirementsDemonstrated commitment to superior customer serviceCashier and Cash Office experience required1-3 years of management experience is an assetStrong technical knowledge of all front-end cashier operationsProblem solving skills including responding to customer complaints and inquiresIssue management skills (attention to detail, time management; interpersonal skills; conflict management; information gathering skills; problem solving; team building skills to develop collaborative working relationships)Open availability that include day, evening, weekend and holiday shifts according to the needs of the businessStrong communication skills including verbal, written and active listeningComputer skills including MS Office is an asset Thank you for your interest, however only qualified applicants selected for interview will be contacted. At Michael’s NOFRILLS Burlington we are committed to creating a diverse and inclusive workplace. If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation. Michael’s NOFRILLS Burlington is an equal opportunity employer. Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well®. Please Note:Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Job ID: 28744925

Michael’s Nofrills